Each item we produce is made one at a time. Please read the size chart carefully so that you can be assured it will fit you. We can only accept returns for product that is defective or is a different size or product than what you ordered. To return product that is defective or that is a different size or product than what you ordered, you must obtain a Return Merchandise Authorization (RMA) number from Customer Support (email@example.com) within 14 days of receiving your order.
To receive an RMA number, email photos of the product and a description of the problem to firstname.lastname@example.org.
The RMA number is valid for 14 days from issue date. French Bull must approve all returns; unsolicited returns will not be accepted.
Please do not ship any product back until your Return is approved by French Bull and you are issued a RMA number.
You will be responsible for shipping the item back. Make sure to write down the tracking number for your reference and to get a proof of pick-up to insure that the package was properly received. No credit will be issued without proof of delivery.
Refunds will be issued in the original form of payment for the price paid for the product(s) or merchandise exchange when returned within 2 weeks of the date the order was received. Merchandise returned more than 2 weeks after the receive date will not be eligible for a return or exchange. Receipts and original packaging must accompany all returns for refunds to be issues. Merchandise must be unused and in perfect condition.
Refunds will be issued for the full amount of the purchase only; we are not able to refund shipping and handling charges.
Please allow 5-7 business days for refunds to be processed.
IMPORTANT: Please pack product as carefully as it was when you received it. Please keep your tracking on returns, as you are responsible for packages that are lost in transit.